Refund policy

Refund Policy

We want you to love your Casehomy order. If you are not satisfied with your purchase, please contact us at casehomyus2@outlook.com

Returns

We accept returns within [30] days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us with your order number and a description of the reason for your return.

Do not send items back without contacting us first.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within [7] days of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review the request and, if approved, provide a replacement or refund.

Refunds

Once your return is received and approved, your refund will be issued to the original payment method.

Please allow [5–10] business days for the refund to appear in your account, depending on your payment provider or bank.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, damaged after delivery, or returned without prior approval.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If the item is defective, damaged, or incorrect, please contact us before returning the item so we can provide further instructions.

Contact Us

For return or refund questions, please contact:

Email: casehomyus2@outlook.com